reel7 FAQ – Frequently Asked Questions Answered

Yes — 18 years old is the strict minimum. This applies to registration and to using any part of the platform. reel7 verifies age during the sign-up process and may request additional verification documents later, particularly before processing withdrawal requests. Anyone under 18 must not register or use the platform under any circumstances.

No. Each person is permitted one account only. Creating multiple accounts — whether using different names, phone numbers or email addresses — is a direct breach of the Terms and Conditions. All related accounts will be closed and balances reviewed accordingly. If you cannot access an existing account, use the login page password recovery option or contact support — do not create a new account.

On the Login page, tap or click "Forgot password?" and enter the mobile number or email address you registered with. A reset link or verification code will be sent to that contact. Follow the instructions in the message to set a new password. The process takes a couple of minutes. If you no longer have access to the registered contact details, reach out to support via live chat to verify your identity and regain access.

An account can be temporarily locked after multiple incorrect login attempts as a security measure. Suspension may occur if a self-exclusion is active, identity verification is required, unusual activity has been detected, or the account has been flagged for a review. In all cases, live chat support will provide a clear explanation and the steps needed to resolve the situation.

Log in and go to Account Settings. From there you can update your password, notification preferences and some contact details. Changes to core identity information — such as your registered name or date of birth — require contacting support and providing verification documents, as these details are tied to your identity verification record.

reel7 supports deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and major debit and credit cards. Mobile wallets are also supported. All methods are available inside the Deposit section of your wallet once you are logged in. There is no currency conversion — your wallet is always in Pakistani Rupees.

JazzCash and Easypaisa deposits typically reflect in your reel7 wallet within seconds of confirming the transaction on your phone. In most cases you will see the updated balance before you have navigated back to the games section. If a deposit does not appear within five minutes, check your JazzCash or Easypaisa transaction history first to confirm the payment was sent, then contact support with the transaction reference.

Minimum deposit amounts vary by payment method and are displayed in the Deposit section of your wallet when you select your chosen method. reel7 has kept minimum thresholds accessible so that casual players are not excluded. The exact current minimums are visible when you initiate a deposit — there are no hidden processing fees added on top of the displayed amount.

Yes. reel7 provides deposit limit tools in your account settings under the Responsible Gaming section. You can set a daily, weekly or monthly deposit cap in PKR. Once set, the limit applies immediately. Reducing a limit takes effect at once — increasing it requires a cooling-off period before the higher limit becomes active. See the Responsible Gaming page for full details.

First check your JazzCash or Easypaisa transaction history to confirm the payment was completed and a transaction reference was generated. If the payment is showing as completed on your mobile wallet side but has not arrived in your reel7 wallet after ten minutes, contact support via live chat with your transaction reference number. The team can trace the payment and manually credit your wallet if the funds were successfully sent.

Log in to your account and go to the Wallet section. Select "Withdraw", choose your preferred withdrawal method — JazzCash, Easypaisa, Raast, bank transfer — enter the PKR amount and confirm. Withdrawals go to the same method used for your most recent deposit unless you specify otherwise. Identity verification may be required before your first withdrawal depending on your account activity.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed within a few hours once approved. Bank transfers may take one to three working days depending on your bank. Withdrawals are reviewed and approved by the reel7 team — most are handled within the same day during business hours. You will receive a notification when your withdrawal is approved and processed.

A withdrawal may be on hold if identity verification documents have been requested and not yet submitted, if there is an active bonus with wagering requirements still outstanding, or if the account is being reviewed for any reason. Log in and check your account notifications for any outstanding requirements. If nothing is flagged in your account, contact support via live chat and they can advise on the specific hold reason.

reel7 may request a copy of your CNIC (Computerised National Identity Card) to verify your identity before processing larger withdrawals or your first withdrawal from a new account. This is standard practice for any responsible gaming platform. Documents can be uploaded directly through your account settings or sent to support via live chat. The review is typically completed within a few hours.

Cricket is the centrepiece of the reel7 Betting section — Pakistan international matches, PSL fixtures, T20 leagues and other international tournaments are all covered. Football markets are available for major leagues and international competitions. Esports betting is also available for major titles and tournaments. The full list of available markets is visible in the Betting section once you are logged in.

Yes. reel7 offers in-play betting on live Cricket matches including PSL games and international fixtures. Odds update in real time as the match progresses — after each ball during cricket. The live betting interface shows the current match situation alongside available markets. The reel7 app is the most convenient way to follow and bet on live matches from your phone.

reel7 displays odds in decimal format by default, which is the most straightforward format to calculate potential returns: multiply your stake by the decimal odds to get the total payout (which includes your original stake). For example, a PKR 500 bet at odds of 2.50 returns PKR 1,250 if it wins — PKR 750 profit plus your PKR 500 stake. Odds formats can be changed in your account settings if you prefer a different display.

Settlement rules for abandoned or rain-affected matches depend on the specific market. For match winner bets, if a match is abandoned before a result is possible, stakes are typically refunded. For in-play markets settled mid-match, the result at the time of abandonment may stand. Specific settlement rules are listed in the Betting section Terms. If you have a question about a specific bet, support can clarify.

Winnings are credited to your PKR wallet as soon as the bet is settled — which happens automatically once the official result is confirmed. For most Cricket markets this is shortly after the match ends. In-play bets on specific events (like a wicket falling) settle immediately after that event occurs during the game. You will see the updated balance in your wallet and receive a notification if you have them enabled.

The Live Casino section offers real-time streamed table games hosted by professional dealers. Available games include Baccarat, Roulette (European and other variants), Blackjack and a range of live game shows. Tables operate 24 hours a day. All games are played in real time — you see the dealer, the cards and the wheel on screen, and your bets are placed from your PKR wallet.

Fish Games are interactive shooting-style games where you aim and shoot at fish moving across the screen, with different fish carrying different point or prize values. You use in-game credits funded from your PKR wallet to fire, and winnings are credited back to your wallet when you hit targets. Different weapon types affect how many credits you spend per shot and how much power you have. They are a favourite for players who want something more interactive than traditional slots.

All Slot Games on reel7 use Random Number Generator (RNG) mechanics provided by established game developers. The RNG determines each spin result independently — previous results have no effect on future spins. Each slot title displays its RTP (Return to Player) percentage which represents the theoretical long-term payout rate. This information is usually accessible via the game's information panel.

Yes. All Casino, Live Casino, Slot and Fish Games sections are fully accessible through the reel7 mobile browser experience and through the reel7 app for Android and iOS. The app is optimised for smaller screens and provides the same full game library as the desktop version. Live Casino streams are also available on mobile with no quality reduction on a standard 4G or WiFi connection.

The Casino section contains digital versions of table games (Roulette, Blackjack, Baccarat etc.) run by software with animated interfaces. Results are generated by an RNG. The Live Casino section streams real human dealers from a physical studio — you watch a real person dealing real cards or spinning a real wheel in real time via video. Bets are placed digitally but the outcome is determined by the physical action of the dealer.

The reel7 app is available for Android and iOS. Visit the App page on reel7.win for the current download links and installation instructions. The Android version can be downloaded as an APK directly from the website if it is not listed in your regional Play Store. iOS users can find the app on the App Store. Always download from the official reel7 website or store listing to ensure you have the genuine version.

After installing the reel7 app, log in once using your mobile number or email and password. Then go to Account Settings within the app and select "Enable Biometric Login". You will be prompted to confirm with your fingerprint or Face ID — once confirmed, future app logins will use biometric verification instead of your password. This setting is device-specific, so it needs to be enabled separately on each device you use.

Yes. The reel7 app provides access to the same full platform as the website — Sports Betting including live Cricket and PSL markets, Live Casino, Casino, Slot Games, Fish Games, your PKR wallet and account settings. The app is optimised for touch-screen use and includes push notifications for match alerts, wallet transactions and support replies, which are not available on a web browser without notification permissions enabled.

Start by checking your internet connection — the app requires a stable data or WiFi connection. If the connection is fine, try closing the app completely and reopening it. If the issue persists, check if an update is available and install it. Clearing the app cache (in your phone's Settings > Apps > reel7 > Storage > Clear Cache) can also resolve loading issues without affecting your login or data. If problems continue, contact support via live chat from a browser.

reel7 provides several tools directly in your account settings: deposit limits (daily, weekly or monthly in PKR), session time reminders, a cooling-off period (24 hours to 7 days) and self-exclusion for a longer break. All tools are free to use, available 24/7 and take effect immediately when set. No approval or explanation is needed to activate any of them. Visit the Responsible Gaming page for a detailed walkthrough of each tool.

Log in, go to Account Settings and find the Responsible Gaming section. Select Deposit Limits, choose your preferred period (daily, weekly or monthly), enter the maximum PKR amount you want to be able to deposit within that period, and confirm. The limit applies immediately. Lowering the limit takes effect at once — increasing it requires a waiting period before the higher amount becomes active, giving you time to reconsider.

Self-exclusion blocks your access to all reel7 games and betting sections for a set period you choose. It takes effect immediately on confirmation and cannot be reversed during the active period. Your wallet balance is held securely during the exclusion and remains available for withdrawal when it ends. Self-exclusion is the strongest tool available for players who feel they need a firm break. Contact support if you need assistance setting it up.

Contact reel7 support via live chat with your concern. While account details cannot be shared for privacy reasons, the support team can advise on what steps are available and what to look for. The Responsible Gaming page also has guidance on how to approach the conversation with someone who may be gaming beyond their means.

A cooling-off period is a short, temporary pause — typically 24 hours to 7 days — after which your account access resumes automatically. It is useful for stepping back after a frustrating session. Self-exclusion is a longer commitment: you choose a period during which all gaming access is blocked, and it cannot be reversed early. Use cooling-off for a brief reset; use self-exclusion when you need a more serious break from gaming entirely.