Your privacy matters to us. This policy explains what information reel7 collects, why it is collected, how it is protected and what your rights are as a registered player in Pakistan.
reel7 takes the privacy of its players seriously. This Privacy Policy sets out what personal data reel7 collects from you when you register an account, use the platform or interact with our support team, how that data is used, how long it is kept, and what your rights are in relation to it.
By registering a reel7 account or continuing to use the platform, you acknowledge that you have read this policy and understand how your information is handled. If you are not comfortable with how your data is processed as described here, please do not use the platform and contact support to close your account.
This policy applies to all users of the reel7 platform — whether accessed via the web browser on desktop, mobile browser on Android or iOS, or through the native reel7 app. It covers all data processing activities connected to your account and your use of the platform's features, including Sports Betting, Live Casino, Casino, Slot Games and Fish Games.
reel7 does not sell your personal data to third parties for marketing or advertising purposes. Your information is used only for the purposes described in this policy.
reel7 collects only the personal data necessary to operate your account, process your transactions, verify your identity and comply with applicable obligations. The categories of information we collect are described below.
When you create a reel7 account, we collect your full name, date of birth, contact details (mobile number and/or email address) and the login credentials you choose. This information is required to establish your account and verify that you meet the minimum age requirement of 18 years.
reel7 may request a copy of a government-issued identity document — such as a CNIC — to verify your identity, particularly before processing larger withdrawals or if account activity triggers a review. These documents are handled with the highest level of care and are not stored beyond the period necessary for verification.
When you make a deposit or request a withdrawal, reel7 records the payment method used (for example, JazzCash, Easypaisa, Raast, Bank Transfer or card details), the transaction amount in PKR, and the date and time of the transaction. Full payment credentials such as account PINs or card CVVs are never stored by reel7 — these are handled directly by the payment provider's secure systems.
reel7 automatically collects data about how you use the platform — including games played, bets placed, session duration, deposit and withdrawal history, bonus activity and pages visited. This data is used to operate your account correctly, resolve disputes and improve platform performance.
We collect information about the device you use to access reel7, including device type, operating system version, browser type, IP address and approximate geographic location derived from your IP. This data helps us optimise the platform for the devices most commonly used by Pakistani players and assists in fraud detection.
When you contact reel7 support via live chat or email, the contents of those communications are recorded. This allows us to track the resolution of your query and refer back to previous conversations if a related issue arises later.
All personal data collected by reel7 is used for specific, documented purposes. The table below summarises the main uses and the basis on which each is carried out.
| Data Use | What It Involves | Basis |
|---|---|---|
| Account operation | Managing your login, wallet, game access and account settings | Contractual necessity |
| Payment processing | Processing PKR deposits and withdrawals via your chosen method | Contractual necessity |
| Identity verification | Confirming you are who you say you are and that you are 18+ | Legal obligation |
| Fraud prevention | Detecting and preventing duplicate accounts, bonus abuse and financial fraud | Legitimate interest |
| Platform improvement | Analysing usage patterns to improve game performance and mobile experience | Legitimate interest |
| Customer support | Responding to queries, resolving disputes and maintaining support records | Contractual necessity |
| Responsible gaming | Monitoring for behaviour patterns that may indicate problem gambling | Legal obligation / care duty |
| Marketing communications | Sending promotional offers, such as PSL season bonuses, if you have opted in | Consent |
reel7 does not use your personal data for automated decision-making that produces significant effects on you without human oversight. Where automated systems are used — for example, in fraud detection — flagged accounts are reviewed by a human team member before any action is taken.
reel7 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
When you make a deposit or withdrawal, we share the information required to complete that transaction with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank, or your card network. These providers have their own privacy policies governing how they handle that data, and reel7 is not responsible for their practices beyond our contractual requirements with them.
Some game titles in the reel7 lobby are provided by third-party content studios. These providers receive limited session data — such as bet amounts, game outcomes and session identifiers — in order to operate the game and facilitate correct settlement. They do not receive your full registration details or payment information.
reel7 uses third-party infrastructure for server hosting, database management and security services. These partners process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
reel7 may be required to disclose personal data in response to a lawful request from a competent authority — for example, in the context of a fraud investigation or court order. In such cases, we disclose only what is specifically required and document the disclosure.
reel7 does not share your data with third-party advertisers or marketing agencies. If you have opted into reel7 promotional communications, those are managed internally.
reel7 uses cookies and similar tracking technologies on the web version of the platform. A cookie is a small text file placed on your device by the website you visit. The reel7 app uses equivalent on-device storage mechanisms rather than browser cookies.
These cookies are required for the platform to function and cannot be switched off. They include session management cookies that keep you logged in during your visit and security cookies that help detect suspicious activity. These cookies do not track any information that could be used to identify you personally beyond your session.
reel7 uses analytics cookies to understand how the platform is used — which pages are visited most, where players encounter errors, and how different device types perform. This data is aggregated and anonymised and is used solely to improve the platform. It is not linked to your individual account.
These remember your preferences — such as your preferred language setting or your last selected game category — so the platform feels consistent between visits.
You can control cookies through your browser settings. Note that disabling strictly necessary cookies will prevent reel7 from functioning correctly, while disabling others may affect your experience but will not prevent you from using the platform.
reel7 applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or loss. These measures include:
While reel7 takes all reasonable precautions, no online system is entirely immune to security risks. You also play a role in keeping your account safe — use a strong, unique password for reel7, do not share your login with anyone, and contact support immediately if you suspect unauthorised access.
reel7 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different data categories are as follows:
When data is no longer required for its stated purpose and there is no legal obligation to retain it, reel7 securely deletes or anonymises it.
As a registered reel7 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting reel7 support via live chat in your account or by emailing [email protected].
You can request a copy of the personal data reel7 holds about you. We will provide this in a clear format within a reasonable timeframe of receiving your verified request.
If any personal data reel7 holds about you is inaccurate or incomplete, you can request that it be corrected. Some corrections may require identity verification before they can be applied.
You can request deletion of your personal data where there is no legal or contractual obligation for reel7 to retain it. Note that transaction records and identity documents may be subject to mandatory retention periods that prevent immediate deletion.
Where reel7 processes your data based on your consent — such as sending promotional emails — you can withdraw that consent at any time. This does not affect the lawfulness of processing that occurred before withdrawal.
You can request your account and transaction data in a structured, machine-readable format for the purpose of transferring it to another service where technically feasible.
In certain circumstances — such as while a data accuracy dispute is being investigated — you can request that reel7 temporarily restrict how your data is processed beyond basic account maintenance.
To exercise any of these rights, contact reel7 support via live chat in your account. Requests are handled within a reasonable period and may require identity verification to protect against unauthorised requests.
reel7 is strictly an adults-only platform. The minimum age to register and use any reel7 service is 18 years. reel7 does not knowingly collect personal data from anyone under 18.
If you are a parent or guardian and believe that a minor has registered a reel7 account, please contact support immediately. We will verify the situation and close the account, returning any deposited funds to the payment method used after completing appropriate checks.
Age verification is a mandatory step in the registration process and may be repeated at any point during your account lifetime if activity patterns suggest that the stated age may be inaccurate.
reel7 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page is revised to reflect the date of the most recent version.
For material changes — those that significantly affect how your data is collected or used — reel7 will notify registered users via email to the address on file or through an in-platform notification before the changes take effect. For minor clarifications that do not change the substance of the policy, changes may be applied without prior notification.
Your continued use of the reel7 platform after a policy update constitutes acknowledgement of the revised policy. If you do not agree with the updated terms, please contact support to close your account before the changes take effect.
If you have questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how reel7 has handled your personal information, you can reach us through any of the following channels:
Live Chat: Available in your reel7 account 24 hours a day, 7 days a week. This is the fastest way to get a response for account-specific privacy queries.
Email: [email protected] — for formal data rights requests or written privacy enquiries. We aim to respond within 24–48 hours for standard requests.
For formal data subject requests — such as access requests or deletion requests — we may ask you to verify your identity before we process the request. This is to protect you against unauthorised requests made by third parties using your details.
Six principles that guide how we handle every piece of personal information connected to your reel7 account.
Every connection to reel7 is protected by 256-bit SSL/TLS encryption — the same standard used by major financial institutions. Your login, payments and account data are encrypted end to end.
reel7 does not sell your personal data to advertisers, data brokers or marketing agencies. Your information is used only to operate your account and provide the services you signed up for.
We collect only what is necessary to run your account and process your transactions. We do not ask for information that has no clear operational purpose, and we do not hold it longer than needed.
This privacy policy tells you exactly what we collect, why, and who sees it. No hidden data uses, no vague language about "sharing with partners" without explanation.
Access, correct, delete or export your data whenever you choose — just contact support. Rights requests are handled promptly and without making you jump through unnecessary hoops.
reel7 is 18+ only and does not knowingly collect or retain data from anyone under 18. Age verification is mandatory at registration and enforced throughout the account lifecycle.
Register, deposit PKR via JazzCash or Easypaisa, and play Cricket betting, Live Casino, Slots and Fish Games — all in one place with your data kept private and secure.